How do you package my order?

Your order is received by our team, and our chefs spring into action – cooking all our dishes by hand, before individually portioning them and blast-freezing to lock in all the flavours.

We then package your order in our innovative fully recyclable refrigerated boxes, that use Dry Ice to keep your order cool during shipping. Dry Ice is harmless and non-toxic, and we include information on how to dispose of it with every order. We use 100% recyclable cardboard boxes to reduce our environmental impact.

Who delivers my order?

Your order is then shipped by one of our trusted delivery partners. For most deliveries to the UK Mainland, we use DPD Next Day 24hr Delivery. You’ll get an email from DPD to confirm that they have collected your parcel, and an estimated time of delivery. Don’t worry – you don’t have to be in the house, as all our drivers have instructions to leave it in a safe space if no-one is home. Our packaging ensures that all your food remains frozen for 27 hours after leaving our kitchens – plenty of time for you to bring it inside when you get home from work, and unpack into your freezer.

How much is delivery?

For our shipping charges are based on your order value after discounts have been applied.

DPD Charges:

£39.95+ : Free Delivery!

£24.95 -£39.95: £4.95 Delivery Charge

Our second partner, ThermoLogistics, is used for postcodes not covered by DPD Next Day 24hr. ThermoLogistics uses fleets of refrigerated vans to safely deliver all our orders across the Scottish Highlands, ensuring that no-one has to be without our Authentic Indian Cuisine.

ThermoLogistics Charges

£120+: Free delivery!

£100-120: £5 Delivery Charge

£80-100: £8 Delivery Charge

£60-80: £11 Delivery Charge

£40-60: £14 Delivery Charge

Under £40: £19 Delivery Charge

If you have any questions at all about delivery timings, packaging or charges – please email Sanjay: sanjay@praveenkumar.com

Where we don’t deliver (yet!):

All islands served only by ferry

Northern Ireland

In both cases, if given a Mainland based address, we are happy to deliver here instead and your order can be collected from there.