FAQ
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Why Kumar's Curry Club?
Our mission is our story. We want to ensure that Kumar's Curry Club can deliver the tastiest curries to fans all over the UK, so that they don’t have to make do with dodgy takeaways that don’t show what Indian Cuisine really can be!
We work with our local community of farmers and producers to provide a premium authentic Indian food experience. All meals are produced using local British produce and authentic spices provided by our own Indian family.
What happens after I place an order?
You will receive a confirmation email which will include a summary of your purchase.
Delivery is made between 8am-7pm and on the morning of your chosen delivery day you will receive a notification from DPD, the courier, with an estimated 2 hour time slot.
Via this notification you can request the driver to leave in a safe place or with a neighbour.
If you need any assistance with your order please get in touch with our customer care team by dropping us an email at help@praveenkumar.com quoting your order number.
What should I do when my box arrives?
All our meals are delivered frozen for maximum flavour and freshness.
We include bags that contain dry ice. Dry ice is made from frozen carbon dioxide, which evaporates slowly. The bags may appear empty by the time of delivery as it skips the liquid phase and goes straight from solid to gas.
The dry ice keeps the items frozen by keeping the atmosphere inside the box cold, it's why we have the full box liner, to seal the air in.
Simply Remove all of the chilled items from the cool box and place straight in the freezer.
Your delicious, award winning meals are now ready in the freezer, with no daily stress or planning required.
Simply heat in the oven or microwave from frozen in minutes.
If you have any queries at all please do get in touch - email us at help@praveenkumar.com or give us a call on 01738 505111 and a member of the team will be happy to answer your questions!
Can I cancel or edit an order?
If you have a subscription you can use your Kumar's Curry account to pause , edit or cancel your meals any time.
Simply sign into your account at praveenkumar.com
If you have placed a 1 time order and wish to make any changes then please do get in touch with our team as soon as you can.
We cannot guarantee changes can be made but will do our best to help out if you order is not yet with dispatch (01738 505111 - help@praveenkumar.com)
Remember, all subscription changes for upcoming orders must be made 24 hours before your order renewal day. After this time, your order is being processed through the kitchen and dispatch.
Can I order for Friends and Family?
If you wish to order a gift for family and friends, that is no problem at all - we have gift vouchers for your lucky recipient to choose their own meals or you can purchase a 1 time order and have that sent directly to their address. https://praveenkumar.com/collections/onetime-order
Do you Deliver Nationally?
Yes! We deliver anywhere in Mainland UK with seasonal deliveries to the Highlands and Islands. (please call for details)
Our orders are delivered on Tuesday, Wednesday, Thursday and Friday.
Simply place your order before 1pm for next day delivery. (2 day delivery service may be required for more remote areas of Scotland)
Looking to order in advance? Sure that's no problem..Just choose your desired delivery date at checkout.
Why Deliver Frozen?
At Kumar's Curry Club we blast-freeze every dish so that we don’t have to use preservatives, flavour enhancers or other nasties.
Freezing our food lets us deliver all our dishes to you and have them taste just like we grew up eating them in India – giving you the Authentic Indian experience.
As a plus, you can store our dishes in your freezer for whenever you need them! All our dishes are designed to reheat perfectly from frozen, giving you all the convenience of a takeaway from a great Indian restaurant, at your fingertips.
Is your packaging recyclable?
Yes! At Kumar's Curry Club we are fully committed to achieving 100% sustainable and recyclable packaging (including delivery packaging), whilst minimising food wastage.
All our dishes are packed in a 100%-recyclable recycled cardboard tray, coated in an innovative waterproof layer. Simply rinse the trays and pop them your recycling bin
Our innovative delivery system uses a combination of recyclable cardboard insulation, filler and outer box, with Dry Ice that naturally evaporates over time – no nasty polystyrene here!
You can fully recycle the cardboard box, insulating liner and any filler paper. Alternatively, the insulating liner is great for keep plants warm in your greenhouse, or for your own picnics and more!
Do you offer Vegan, Vegetarian or Gluten Free Meals?
Yes and Yes....We are aware vegetarian and vegan food is becoming increasingly popular and we have a wide range of meals to choose from. To find these, simply choose the category or look out for the filters and icons on our website's products.
We use no gluten containing ingredients in most of our products including our curries and pakoras with crispy gram flour batter! However as we do handle gluten (nan breads/samosa) in our production facility we are unable to official claim these to be gluten free.
Do get in touch for more details or queries.